To access the online user guide,
please click here.
For additional help, below is a list of frequently asked questions.
How do I collect my entry fees?
Entry fees are mailed on a monthly basis. Please allow 5 business days upon the
completion of your billing cycle to receive payment. A payment summary is included
and you can also access your payment history online.
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Does it cost me anything?
There is no cost to the event to set up the online registration service. You also
receive a free website and many other free services to promote your event.
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What is the processing fee? Who pays that?
The participant pays the processing fee and there is no expense incurred by the
event.
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I don’t have a website, can I still use your services?
A free website is included at no charge to the event.
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What do I do with entries that are mailed in?
Simply logging into your account can access a manual registration feature. Manual
entries will appear in the same database as those entered electronically. This streamlines
your data and makes for an easy interaction with your timing company.
Is your site safe and secure?
This site uses the latest security to ensure the confidentiality of participant’s
credit card data.
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How does the timing company get my race file?
Simply log into your account and click on the manage registration button. You will
see an Excel button which quickly and easily downloads an excel file that can be
emailed. You can also allow the timing company to directly log into your account
and get this file on their own.
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Is it hard to set up my event, I don’t have a lot of time?
Setting up your event takes just a few minutes. It also can easily be updated at
any time.
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What credit cards does your site accept?
All major credit cards are accepted including Master Card, Discover, Visa, American
Express, and more.
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